Refund Policy
Last updated: July 2025
1. Return Eligibility
We accept returns only if the product you received is damaged, broken, or significantly different from what was ordered. Returns must be requested within 48 hours of delivery by contacting us on WhatsApp with photos of the product.
2. Non-Returnable Items
We do not accept returns for reasons such as change of mind, minor natural variations in size/colour/shape (as each Shivling is a unique natural stone), or if the product has been used or the packaging tampered with.
3. How to Raise a Return Request
To raise a return, WhatsApp us within 48 hours of delivery with your order number and clear photos of the damaged/incorrect product. Our team will review and respond within 24 hours.
4. Refund Process
Once your return is approved, we will arrange a pickup (where available) or ask you to ship the product back to us. Refunds are processed within 5–7 business days after we receive and inspect the returned item.
5. Refund Method
Refunds for online payments will be credited back to the original payment method (UPI, card, net banking). For COD orders, refunds will be made via bank transfer or UPI — you will need to share your bank/UPI details.
6. Shipping Charges for Returns
If the return is due to our error (damaged or wrong product), we bear the return shipping cost. If the return is for any other approved reason, return shipping charges will be deducted from the refund amount.
7. Cancellations
Orders can be cancelled before dispatch by contacting us on WhatsApp. Once dispatched, the order cannot be cancelled. If you refuse a COD delivery without a valid reason, you may be restricted from placing future COD orders.
8. Contact for Refunds
Reach us on WhatsApp (number in footer) or email support@rohitshivlingart.com for any refund or return queries.