Privacy Policy
Last updated: July 2025
1. Information We Collect
When you place an order or use our website, we collect your name, phone number, email address, and delivery address. We also collect payment-related information processed securely through Razorpay.
2. How We Use Your Information
Your information is used to process and deliver your orders, send order updates and tracking details via SMS/WhatsApp, respond to your support queries, and improve our services. We do not use your data for unsolicited marketing.
3. Data Sharing
We share your delivery address and phone number with our logistics partner (Delhivery) solely for the purpose of delivering your order. We do not sell, trade, or rent your personal information to third parties.
4. Payment Security
All online payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your card or bank details on our servers.
5. Cookies
Our website uses cookies to maintain your shopping cart session and improve your browsing experience. You can disable cookies in your browser settings, though this may affect site functionality.
6. Data Retention
We retain your order information for up to 3 years for accounting and legal compliance. You may request deletion of your data by contacting us at support@rohitshivlingart.com.
7. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us via email or WhatsApp.
8. Contact
For any privacy-related questions, reach us at support@rohitshivlingart.com or WhatsApp us at the number shown in the footer.